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Oh no! If you're viewing this page then something has gone wrong, and we don't like that happening! Have a read of this page to find out what we can do to help you.

My product(s) were damaged in transit

If you receive broken or damaged goods, first and foremost please do not dispose of them. If it's possible, take a photo and put it in your email. This will help speed up the process of replacing your damaged products.

I received the incorrect products

Please do not dispose of any incorrect products sent to you. Instead, send us an email as soon as possible to let us know what you did receive compared to what you should have received. If it's our fault we'll happily send you the correct product(s) at no cost to you, with a big sorry!

I changed my mind

We've all done it before - bought something then realised its wrong. We can help here. Keep the part in saleable condition.

There's no restocking fee, but we watch out for abuse of this service!

You'll need to cover the shipping cost of returning the product to us, as well as any new product(s) to you. Just email us.

My part broke

We are always happy to replace faulty parts within the warranty period, just email us with details!


If you do not have access to a computer, you can phone us. Due to the large volume of technical enquiries we get, we politely ask you to leave a full message with your name, address, phone no., part details and reason for the call. We always return calls on the same day, depending on the volume of orders. Email is much quicker!